Application Support
At BCE, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how people connect with each other and the world.
Are you someone who would be interested in pushing the boundaries of what can be accomplished through a native mobile experience for one of the biggest media brands? Are you seeking to showcase your skills to our 2+ million customers? Our team's purpose is to help users easily self-manage their Wireless, TV, Internet, and Home Phone services and devices while on the go. With over 8 million monthly visits (and growing), it is critical that our application provide best in class usability and reliability to meet our customers’ needs. Most importantly, are you willing to push boundaries and go beyond Android and enter the realm of Kotlin Multiplatform (KPM).
If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the team.
Be part of a team with rotating shifts that cover a 24/7
operation
Update training and support documentation
Respond to and manage new and existing trouble ticket.
Perform tier 1 support level remediation: example restart
the application …
Document troubleshooting steps, status, d.iagnostic results,
root cause analysis
Engage higher tier support when required, including vendor
engagement
Present incident outage report
Execute defined procedures and perform mass updates
Participate in Change Management activities
Complete predefined periodic checklists and develop
suggestions for automation
Requirements
Requirements:
Excellent verbal and written communication skills in
English (high proficiency)
Attention to detail
Minimum 5 years hands on experience in an application
support role
Application knowledge: Network, Element or Fault
Management Systems
Software Knowledge: Teams, Outlook, SharePoint, MS Office
365 Suite
OS: Linux, Windows, Solaris
DB: Oracle, MySQL
SSDLC & Security
by Design
Network knowledge L2/L3, IP segments (Tool: Wire shark)
Advanced scripting knowledge: Bash, Python, Perl
Basic integration concepts: SOAP XML, REST APIs
Preferred qualifications:
Undergraduate Degree or Diploma in a Computer Science or
Engineering Related Discipline
Benefits
What
We Offer
Competitive
salaries and comprehensive health benefits
Flexible
work hours and remote work options
Professional
development and training opportunities.
A
supportive and inclusive work environment