Application Support

Responsibilities

• Support customer applications

• Check and fix problems in applications, database, and system integration

• Write and improve SQL queries for checking and getting data

• Work with developers and infrastructure team for problem solving and root cause analysis

• Prepare user guide, knowledge base, and support documents

• Monitor and report incident/service request based on SLA

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or related field

• 3-5 years’ experience in Application Support or System Support

• Strong knowledge of SQL (Select, Join, Update, Stored Procedures)

• Understand relational database (MySQL, MS SQL, Oracle, PostgreSQL)

• Basic knowledge of ITIL, Incident Management, or Change Management is a plus

• Good problem-solving and communication skills