Application Support Engineer ( 3 - 5 Years Of Experience)
Posted Updated 6
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Description
Company Description
Orion Digital Solutions is a technology company founded in 2010. We build and run data, AI, automation, and advanced supply chain planning systems for large enterprises in the Middle East and globally, working with clients in consumer goods, supply chain, retail and distribution, financial services, and government. Our team of more than 120 people works from Dubai, Cairo, and Riyadh, and has delivered over 550 projects, including work for seven Fortune 500 companies. We are a Microsoft Azure Data & AI specialized partner, a global alliance partner of OMP.
We work in vertical teams, not generic practice areas, so our people learn an industry deeply and solve real problems in it. Alongside our services, we build our own IP, accelerators and solutions. If you want to deliver digital transformation that changes how a client actually operates, and to see the value of your work in their results, we would like to hear from you.
Role Description
This is a full-time hybrid role for an Application Support Engineer in Cairo, Egypt, with some work-from-home flexibility. The Application Support Engineer will be responsible for providing 2nd - 3rd line technical and application- support to resolve issues, develop solutions and ensure optimal system performance. Key responsibilities include troubleshooting technical inquiries, assisting users, monitoring application systems, and collaborating with teams to resolve issues efficiently. The role involves maintaining documentation and analyzing system issues to propose effective solutions.
Requirements
Qualifications :
- Application Support and Technical Support skills, with the ability to provide end-to-end assistance to stakeholders
- Strong Analytical Skills and Troubleshooting capabilities for diagnosing and resolving technical and application issues
- Excellent Communication skills to collaborate effectively with end users, internal teams, and external vendors
- Problem-solving mindset with attention to detail and the ability to work under pressure
Requirements :
- 3 - 5 Years of hands-on experience
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field
- Experience in a similar support role is preferred
- Interest in Supply Chain is a plus
- Fluency in English