Application Support Engineer

1. Key Responsibilities

• Proficiency in multiple South Indian languages- Tamil & Kannada, required to support business users across South India region
• Provide day-to-day IT support for Salesforce (SFDC) application, ensuring smooth business operations.
• Troubleshoot, and resolve system issues and incidents within agreed Service Level Agreements (SLAs).
• Understand business requirements and system workflows to identify issues and provide effective solutions.
• Coordinate with business users and relevant technical teams to ensure timely resolution of incidents and service requests.
• Ensure minimal disruption to business operations through proactive issue management and effective communication.
• Is flexible to accommodate business working hours and support requirements, including shift adjustments when necessary.

2. Key Skills and Competencies

• Good understanding of Salesforce (SFDC) applications, system functionality, and end-to-end business processes.
• Strong analytical and problem-solving skills, with the ability to understand system behaviour and troubleshoot issues effectively.
• Ability to learn new systems, tools, processes, and business workflows quickly.
• Strong communication and interpersonal skills to interact effectively with business users and technical stakeholders.
• Good sense of ownership, accountability, and a proactive approach to issue resolution.
• Ability to prioritize tasks, manage multiple support requests, and work effectively under pressure.
• Flexibility to work in alignment with business operating hours and adjust working schedules as required by business needs.

3. Preferred Candidate

• A quick learner with the ability to adapt to new systems, technologies, and business processes.
• Possesses a good understanding of system dependencies, integrations, and end-to-end business workflows.
• Demonstrates a customer-focused approach with a commitment to timely and effective issue resolution.
• Is proactive, adaptable, and willing to take ownership of assigned responsibilities.
• Demonstrates a collaborative mindset and the ability to work effectively with cross-functional teams.