Application Support Engineer
Posted Updated
Summary
Provides Level 2/3 production support for Aflac's agentic AI platform on AWS — keeping agents, tools and MCP servers reliable through monitoring, tracing, incident management, guardrails and cost control. Core stack: AWS (Lambda, ECS, CloudWatch), observability tooling, Python/Bash scripting and LLM/agent knowledge.
The Role As an Application Support Engineer on the AI Platform, you'll keep the foundation Aflac runs its agentic AI on healthy across environments : an AWS native, secure, highly scalable platform that other engineering and product teams build on top of. Orchestration, tools, memory, identity, guardrails, evaluation and observability. You'll provide Level 2 and Level 3 support across the platform and the use cases that run on it and help make it production ready from the start rather than afte…