Application Support Engineer
Description
• Good experience in the Pharma Manufacturing domain
• Should have experience working in any of the Manufacturing and engineering systems like SBOL , Delta V, PI or any other Manufacturing applications used in the Pharma labs
• Communicate and coordinate with application users to resolve their application issues and requests
• Should have experience Investigating, debugging and resolving Level 3 or escalated application issues. Coordinate issue resolution and site communications
• Deal with end-users directly, understanding their needs and resolving their issues in manufacturing space
• Proactively identifying issues, independently resolves routine issues, escalates more complex issues as required
• Implement configuration changes, Perform technical tasks software installations, environment refreshes, backups, performance measurement for supported applications in manufacturing space
• Service follow up and resolution of escalated service issues and deficiencies as required.
• Assess the impact of IT monthly maintenance activities and communicate the information to manufacturing application owners
• Co-ordinate in scheduling the planned updates for IT systems in manufacturing space
• Perform system maintenance tasks (e.g., performance monitoring, incident management, metrics, knowledge management documentation)
• Root cause analysis for support issues to determine cause of failures or incidents
• Emergency escalations to appropriate groups to ensure timely resolution of incidents (i.e., escalations to infrastructure teams, Level 3 teams, or vendors)
• Reduce tickets; improve ticket resolution time, and meet SLAs to reduce cost of systems support
Pharma Manufacturing Experience is mandatory
(973) 507-7572
Krishnaveni.B(at)artechinfo.com