Application Support Engineer
About the role
As an Application Support Engineer, you will spend your day investigating and resolving issues across various critical business systems. Your role involves monitoring system performance, identifying root causes of problems, and ensuring smooth operation of software components. You will interact with different teams to maintain system stability and contribute to continuous improvement efforts, ensuring that business processes are supported effectively and efficiently.
Qualifications
College Graduate
Must have and Good to have skills: ServiceNow ITSM – CSDM
Number of years experiences needed: 5 - 8+ YEARS in ServiceNow
Shift Schedule: Morning, Mid
Number of days in a month or week that needs to be in the office: 2x a week
Project Location (During onsite): Manila Offices
Skills needed:
Required Skill: Expert proficiency in ServiceNow.
Strong understanding of IT service management principles and workflows.
Experience in incident, problem, and change management processes within ServiceNow.
Ability to customize and configure ServiceNow modules to meet business requirements.
Familiarity with scripting and automation capabilities in ServiceNow to improve operational efficiency.
Solid skills in troubleshooting and root cause analysis of software issues.