Application Support Engineer

As a Senior Software Engineer Technical Support, you will be a part of an Agile team to design and build healthcare applications and implement new features while adhering to the best coding development standards.

Responsibilities: -

• Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies.
• Respond to client problems (phone/portal) voice support (Inbound/Outbound), log and document incidents within a ticketing system (Auto generated tickets).
• Refer incidents to senior team when an incident is beyond their scope.
• Ensure SLAs are met and delivered according to support specification.
• Participate in sharing knowledge and publishing Knowledge articles..

Skills: -

Mandatory Technical Skills: -

• Experienced in application support and maintenance
• Well versed with L1-L2 support process (Preferably Healthcare Domain)
• Windows L1 level Support Experience
• Basic understanding of application troubleshooting and ability to independently manage set SOPs
• Must have ITIL knowledge
• Familiar with working on ITSM Ticketing tools
• Excellent communication, problem solving, and decision-making skills
• Knowledge of Cloud (networking and security configurations)
• Should be able to quickly learn and adapt to set processes and ensure they are followed in a timely manner.