Application Support Engineer
You will operate key parts of a sophisticated data analysis pipeline at a proprietary trading firm. You will monitor and troubleshoot production jobs and work through data-related issues raised by the system, drilling into the ones that require action, including looking into the code. You will consult with developers to determine appropriate courses of action and suggest improvements to the system. You will monitor support channels and respond to user issues (2-10 per day), provide L1 and L2 support, and collaborate with developers on L3 support. You will also onboard support processes for new development teams and applications as the support team continues to expand. You will work with low latency financial market data, order data across many markets and asset classes, and sophisticated custom-built analytics tools, using technology stacks such as AWS, Java 17, Python 3, HDF5, Kubernetes, Kafka and Argo.
Responsibilities
- Operate key parts of a sophisticated data analysis pipeline
- Monitor and troubleshoot production jobs
- Investigate data-related issues raised by the system, including looking into the code
- Consult with developers to determine appropriate courses of action and suggest system improvements
- Monitor support channels and respond to user issues (2-10 per day)
- Provide L1 and L2 support for users and collaborate with developers on L3 support
- Onboard support processes for new development teams and applications
Requirements
- Previous experience supporting, monitoring, and troubleshooting high performance applications in the financial markets industry
- Experience supporting Linux environments
- Experience working with market data or order data systems
- Excellent analytical and troubleshooting skills
- Familiarity with transfer protocols for financial data (FIX, native protocols)
- Exposure to object orientated code; Java and Python are a plus
- Familiarity with version control software (git or svn)
- Experience with cloud computing, AWS preferred
- SQL experience including queries, updates, table creation and basic database maintenance
Benefits
- Annual discretionary bonus
- Group medical insurance
- Pharmacy insurance
- Dental insurance
- Vision insurance
- 401k with discretionary employer match
- Short and long-term disability insurance
- Life and AD&D insurance
- Health savings accounts
- Flexible spending accounts