Application Support Engineer

Role Overview:

We are looking for an experienced Application Support Analyst, internally known as Application Support Engineer to provide Level 2 support for enterprise business applications. The ideal candidate will investigate and resolve application, integration, and data-related issues; manage user access and system configurations; and support releases, testing, and continuous improvement. This role requires strong ownership of assigned tickets and confident communication with Australian stakeholders.

✨ Why You’ll Love Working With Us

• Annual Bonus and Salary Reviews
• Comprehensive HMO + 1 free dependent
• 30 days paid leave (vacation, sick and wellness) - with cash conversion
• Real growth — workshops, training and clear career pathways
• Great culture — team events, employee fairs, and monthly games with exciting prizes
• Tenure rewards — milestone gifts at 1, 5 and 10 years
• 2 days weekly rest for a better work-life balance

Responsibilities:

• Provide Level 2 support for application incidents and service requests escalated by the Service Desk.
• Investigate and resolve issues across application, integration, and data layers.
• Manage assigned tickets through to resolution within agreed service levels.
• Configure applications and maintain workflows, master data, reference data, and standard reports.
• Administer user accounts, roles, and permissions following approved security procedures.
• Support joiner, mover, and leaver processes and user-access reviews.
• Monitor APIs, system interfaces, batch processes, scheduled jobs, and file transfers.
• Use SQL to investigate data issues, validate information, and perform controlled data corrections.
• Support application patches, upgrades, releases, regression testing, and user acceptance testing.
• Maintain runbooks, support documentation, and knowledge-base articles.
• Contribute to root-cause analysis, automation, security remediation, and process improvements.
• Communicate ticket progress, risks, and technical issues clearly to stakeholders.

What We’re Looking For:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, with at least 3 years of application support experience in a medium to large organisation.
• Experience supporting enterprise applications, including configuration, workflows, master data, reporting, user access, and permissions.
• Strong troubleshooting skills across application, integration, and data layers, with practical SQL knowledge.
• Experience supporting APIs, interfaces, batch processes, scheduled jobs, file transfers, patches, upgrades, releases, and testing.
• Familiarity with ITSM incident, request, problem, and change-management processes; ITIL certification or equivalent experience is preferred.
• Experience with ERP, finance, project controls, maintenance, HR, or payroll applications is advantageous.
• Exposure to Power BI, SSRS, Microsoft SQL Server, or Azure technologies is desirable.
• Strong English communication, ownership, and ability to work with Australian stakeholders.
  
• Willing to work full-time in the office located at Arcovia, Brgy. Ugong, Pasig City (Monday-Friday, morning shift).

About Cybalink Solutions:

Cybalink Solutions is an Australian-owned outsourcing partner providing world-class operational support to the construction, engineering, and resources industries. We value our people as much as our clients, offering a dynamic, fun, and team-focused workplace with genuine long-term careers. If this sounds like you, apply now and grow your career with a team that backs you.