Application Support Engineer
Posted Updated
Summary
Production application support engineer at FIS who troubleshoots mission-critical production issues, manages incidents and root cause analysis, and works with SQL, monitoring tools (Splunk/Dynatrace), Linux scripting, and ticketing tools in a 24x7 rotational shift environment.
Role & responsibilities
- Strong analytical and problem-solving skills with the ability to troubleshoot complex production issues.
- Experience in application production support, incident management, and service restoration.
- Knowledge of monitoring tools, log analysis, and root cause investigation techniques.
- Ability to prioritize critical incidents and work effectively under pressure.
- Excellent communication and stakeholder management skills.
- Experience collaborating with development, infrastructure, database, and business teams.
- Understanding of ITIL processes, including Incident, Problem, and Change Management.
- Commitment to operational excellence, continuous improvement, and customer satisfaction.
- Willingness to participate in on-call support and manage high-priority production incidents.
- A proactive mindset focused on identifying risks and preventing recurring issues.
Preferred candidate profile
- At least one year of experience in production application role. Experience (1-5 year)
- Experience supporting mission-critical applications in a production environment.
- Hands-on experience with SQL and database troubleshooting.
- Exposure to application monitoring and alerting tools such as Splunk or Dynatrace
- Basic understanding of Linux/Unix and scripting (Shell, PowerShell, Python)
- Experience with batch processing, file transfers, and job scheduling tools.
- Experience working with ticketing tools such as ServiceNow, Jira, or Remedy.
- Strong analytical, troubleshooting, and root cause analysis skills.
- Ability to work effectively in a fast-paced, 24x7 support environment.
- Candidate should be ready to work in 24*7, rotational shifts.
Perks and benefits
- Opportunity to work on mission-critical production systems that support key business operations.
- Exposure to diverse technologies, complex application landscapes, and enterprise-scale environments.
- Continuous learning and professional development through training, mentoring, and knowledge-sharing initiatives.
- A collaborative and supportive team culture that values innovation, teamwork, and accountability.
