Application Support Engineer
- Investigate,
troubleshoot, and resolve application-related issues across backend services,
APIs, databases, and frontend integrations.
- Debug
and analyze Golang-based applications to identify defects, performance
bottlenecks, and operational issues.
- Replicate
reported issues in development or staging environments and document detailed
reproduction steps.
- Perform
root cause analysis (RCA) for incidents and provide clear technical reports and
remediation recommendations.
- Write
and execute SQL queries to validate data, investigate inconsistencies, correct
anomalies, and support operational reporting.
- Collaborate
with frontend and backend engineering teams to identify integration issues and
implement fixes where necessary.
- Analyze
logs, traces, metrics, and API responses to diagnose application behavior and
failures.
- Develop
and maintain internal troubleshooting guides, operational runbooks, and support
documentation.
- Monitor
production systems and proactively identify issues before they impact users.
- Participate
in incident management, escalation handling, and post-incident reviews.
- Support
deployment verification and perform regression validation after fixes are
released.
- Assist in improving system reliability, observability,
and operational tooling
Requirements
● Strong
experience working with Golang applications in production environments.
● Solid
understanding of debugging techniques, logging, and performance
troubleshooting.
● Experience
replicating issues and performing detailed root cause analysis.
● Strong
SQL skills with the ability to write complex queries for investigation,
validation, and data correction.
● Experience
working with relational databases such as MySQL or PostgreSQL.
● Understanding
of REST APIs, JSON payloads, HTTP requests/responses, and service integrations.
● Experience
interacting with frontend applications to trace user flows and identify
integration or UI-related issues.
● Ability
to read, understand, and modify application code when required to resolve
issues.
● Familiarity
with Linux environments, containerized applications, and cloud infrastructure
is an advantage.
● Experience
using monitoring and logging tools such as Grafana, Kibana, Datadog, Sentry, or
similar platforms.
● Excellent
documentation and communication skills.
Preferred
Qualifications
● Experience
supporting distributed or microservice-based systems.
● Familiarity
with Docker, Kubernetes, or AWS environments.
● Understanding
of CI/CD pipelines and deployment processes.
● Experience
handling financial, payment, or transactional systems is a plus.
Key Competencies
● Strong
analytical and problem-solving skills
● Attention
to detail
● Ability
to work independently under pressure
● Effective
communication and stakeholder management
● Ownership
mindset and proactive troubleshooting approach
Benefits
Why you should join us
● You
would be part of a dynamic startup revolutionizing the vehicle subscription and
financial services industry for gig workers in Africa.
● You
would be part of a dynamic environment where your ideas are heard and your
contributions propel us forward.
● You
would work alongside passionate, talented colleagues who share your commitment
to excellence.
● You
would witness firsthand the positive change your work brings to the lives of
thousands of riders and drivers.
● You
would enjoy a comprehensive benefits package, including a competitive salary,
health insurance, and exciting growth opportunities.