Application Support Engineer - Graph Databases
Summary
Application Support Engineer (5-10 yrs) acting as an SME 'software detective' at a global consulting firm's India offices (hybrid): troubleshooting critical business application issues, monitoring and tuning system performance, and proactively preventing problems. Core focus is graph databases and database management/optimization.
Job Title : Application Support Engineer
Location : Bangalore
Work Type : Hybrid
Experience - 5-10 Years
Notice Period - 90 days
About ARA's Client Global Professional Services Leader
ARA's Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. They have a significant presence in India, with over 50,000 employees across multiple offices in Tier 1 and Tier 2 cities, including Bangalore, Hyderabad, Pune, and Bhubaneswar. The organization is known for its innovative approach to solving complex business challenges and has been operating in the Indian market for more than two decades. ARA's Client is committed to fostering a diverse and inclusive work environment, making it an attractive place for top talent to thrive.
Role Summary
In the role of Application Support Engineer, the ideal candidate will act as a software detective, identifying and resolving issues within critical business systems. They will collaborate with cross-functional teams to enhance operational efficiency and ensure optimal system performance.
Key Responsibilities
- Act as a Subject Matter Expert (SME) for application support.
- Collaborate with cross-functional teams to troubleshoot and resolve application issues.
- Monitor system performance and implement necessary improvements.
- Engage in knowledge sharing sessions to enhance team capabilities.
- Anticipate potential issues and proactively address them.
- Provide solutions to problems for immediate and cross-functional teams.
- Facilitate team decisions and contribute to key project decisions.
- Ensure user satisfaction and system reliability.
Must-Have Qualifications
- Minimum 5 years of experience in application support.
- Proficiency in Graph Databases.
- Strong understanding of database management and optimization techniques.
- Experience with troubleshooting application issues.
- Familiarity with software development life cycle methodologies.
Nice to Have
- Experience in Life Sciences R&D.
- Knowledge of cloud technologies.
- Familiarity with Agile methodologies.