Application Support Engineer

Required Skills

Technical Skills

• Strong hands-on experience with:
• Azure Logic Apps and workflow troubleshooting
• Azure Automation Runbooks and job execution monitoring
• Azure Storage services

** Certifications

- **Microsoft Certified: Azure Administrator Associate (AZ-104)** or **Azure Developer Associate (AZ-204)**

- **ITIL 4 Foundation** certification

- Additional certifications in **Azure Security, DevOps, Automation, or Cloud Technologies** are a plus

Key Responsibilities

Azure Integration Operations & Monitoring

• Provide L2 operational support for Azure-based integration services supporting critical banking and enterprise business processes
• Monitor and manage alerts across Azure Logic Apps, Azure Automation Runbooks, Azure Storage, SFTP, and related integration components
• Investigate recurring alerts and incidents and develop deeper technical expertise in the systems and components generating the highest volume of incidents
• Ensure effective monitoring, alert triage, incident ownership, and timely escalation within defined SLAs

Workflow & Integration Troubleshooting

• Investigate and troubleshoot failed Azure Logic Apps workflows, and integration processes
• Analyze workflow execution history, error messages, logs, and dependencies to identify root causes
• Troubleshoot issues across APIs, authentication, authorization, networking, and enterprise integration components
• Validate dependencies and restore failed services or workflows within defined SLAs

SFTP & File Transfer Support

• Troubleshoot SFTP-based integrations, including file transfer failures, connectivity issues, authentication problems, and file processing errors
• Investigate file delivery, pickup, naming, format, and processing issues across integrated systems
• Validate SFTP connectivity, credentials, permissions, and relevant network dependencies
• Coordinate with application, infrastructure, security, and third-party teams to resolve complex file transfer issues

Azure Storage & Access Management

• Troubleshoot issues related to Azure Storage Accounts, Blob Storage, file shares, and storage-based integrations
• Validate storage access, permissions, authentication, and connectivity
• Investigate failures related to file availability, access restrictions, storage configuration, and integration dependencies
• Support the resolution of RBAC, identity, and access-related issues impacting integrations

API, Authentication & Network Troubleshooting

• Troubleshoot integration issues involving REST APIs, authentication mechanisms, certificates, tokens, and service connectivity
• Analyze HTTP response codes, API failures, authentication errors, and integration dependencies
• Investigate network-related issues involving DNS, firewall rules, private endpoints, connectivity, and access controls
• Collaborate with relevant teams to resolve cross-platform integration incidents

Collaboration & Continuous Improvement

• Collaborate with L1 support, Azure Engineering, RPA, Application, Network, Security, and business teams to resolve complex incidents
• Contribute to the development and improvement of runbooks, knowledge articles, troubleshooting guides, and operational procedures
• Identify recurring failure patterns and recommend improvements to monitoring, alerting, automation, and service reliability
• Build deeper technical expertise in Azure and RPA, particularly across systems and components responsible for the highest volume of alerts and incidents

Anaptyss is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any legally protected characteristic, including disability and protected veteran status. For recruitment accommodations, contact your recruiter or notifications@anaptyss.com.