Application Support Engineer - Payments
- 6+ years of application/production support experience in the banking or financial services domain.
- Hands-on experience supporting VolPay or a similar payments application (mandatory).
- Experience working in an international banking/payments environment.
- Strong knowledge of international payment processing, SWIFT messaging, and ISO 20022 standards.
- Strong knowledge of application monitoring, alerting tools, and proactive system health monitoring.
- Experience managing Docker-based application deployments and containerized environments.
- Strong Unix/Linux administration, troubleshooting, and performance tuning skills.
- Proficiency in Shell scripting (Bash/Korn Shell) for automation and operational support.
- Hands-on experience with IBM MQ / MQ Series, message queues, and middleware troubleshooting.
- Experience with REST/SOAP APIs and integration technologies.
- Experience in incident, problem, and production support, including root cause analysis (RCA).
- Expertise in log analysis, troubleshooting application issues, and performance optimization.
- Experience with batch scheduling, job monitoring, and payment processing workflows.
- Strong understanding of application availability, SLAs, and production support best practices.