Application Support Engineer

Job Summary:

We are looking for a proactive and technically skilled Technical Support-API to assist our clients and internal teams in integrating and troubleshooting our APIs. This role involves 80% API support and client interaction, along with 20% involvement in functional and integration testing of APIs. You will play a key role in improving our API reliability, onboarding experience, and product quality.

Key Responsibilities:

• Provide Tier 1/2 support for API-related queries and integration issues from partners and clients.
• Analyze, debug, and resolve API errors and integration problems, ensuring timely resolution.
• Collaborate with internal product to escalate and track critical issues.
• Create and maintain API documentation, FAQs, and support guides to assist developers and customers.
• Work closely with clients to guide them through onboarding, testing, and certification processes.
• Monitor API performance and usage logs to detect and respond to incidents.
• Contribute to improving support processes and tools to enhance client experience.

API Testing (20% Manual Testing):

• Execute functional and regression tests on new and existing APIs
• Validate API responses, payload formats (JSON/XML), and business rules before client releases.
• Participate in sandbox certification testing for new client integrations.
• Assist QA in reproducing client-reported issues in staging environments.
• Contribute to maintaining a suite of reusable test cases and API test collections.

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, or relevant experience
• 2+ years of experience in API support, integration, or technical support roles.
• Strong knowledge of RESTful APIs, JSON, XML, and HTTP methods.
• Familiarity with tools like Postman.
• Experience working with logs, debugging tools, and support ticketing systems.
• Excellent problem-solving and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.