Application Support Engineer – Technology Architect (Microsoft Intune)
Description
We are seeking an experienced Application Support Engineer – Technology Architect specializing in Microsoft Intune to design, implement, and optimize modern endpoint management solutions. The ideal candidate will have deep expertise in Microsoft Intune, cloud-native device management, application deployment, and endpoint configuration, with the ability to lead technical decisions and support enterprise-wide technology initiatives.
The role focuses on transitioning from traditional on-premises imaging to cloud-native endpoint management, designing zero-touch provisioning, and establishing scalable application packaging and deployment processes.
Key ResponsibilitiesTechnology Architecture and Leadership
Design and deliver technology architecture for platforms, products, and enterprise engagements.
Define scalable solutions that meet performance, capability, security, and operational requirements.
Serve as a Subject Matter Expert (SME) for Microsoft Intune and endpoint management.
Lead and coordinate team activities, contribute to technical decisions, and resolve complex issues across multiple teams.
Facilitate knowledge-sharing sessions and technical training to improve team capabilities.
Maintain technical documentation, architecture designs, procedures, and operational standards.
Design, implement, and maintain Microsoft Intune architecture for enterprise endpoint management.
Lead the transition from traditional on-premises imaging to cloud-native device provisioning and management.
Design tenant structures, naming conventions, device group hierarchies, and management policies.
Implement Windows Autopilot and zero-touch provisioning solutions.
Establish application packaging, testing, deployment, update, and lifecycle management procedures.
Monitor endpoint management performance and continuously improve configuration, reliability, and user experience.
Troubleshoot complex device enrollment, application deployment, policy configuration, and compliance issues.
Develop site planning and software distribution strategies for Microsoft Configuration Manager environments.
Conduct discovery, gap analysis, migration planning, and environment consolidation.
Design and optimize task sequences for operating system deployment and endpoint configuration.
Support integration or migration between traditional endpoint management tools and modern cloud-based management solutions.
Provide expert guidance on application support methodologies and best practices.
Investigate and resolve complex application and endpoint management issues within agreed timelines.
Analyze system performance metrics and implement corrective or preventive improvements.
Collaborate with infrastructure, security, application, and service delivery teams.
Support integration between cloud-based services and existing on-premises systems.
Expert-level Microsoft Intune administration and architecture.
Modern endpoint management and cloud-native device management.
Windows Autopilot and zero-touch provisioning.
Device enrollment, configuration profiles, compliance policies, and application deployment.
Application packaging, testing, updating, and lifecycle management.
Tenant design, device groups, naming conventions, and policy architecture.
Endpoint migration planning and troubleshooting.
Technical documentation, architecture design, and stakeholder coordination.
Microsoft Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (MECM).
Microsoft 365 services and integration with Microsoft Intune.
Operating system deployment, task sequence design, site planning, and software distribution.
Experience migrating from traditional on-premises imaging to cloud-native endpoint management.
Minimum 5 years of hands-on experience with Microsoft Intune.
Strong experience designing and implementing enterprise endpoint management solutions.
Proven ability to troubleshoot complex technical issues and recommend scalable solutions.
Experience leading technical activities, making architecture decisions, and coordinating multiple teams.
Strong analytical, problem-solving, documentation, and communication skills.
Ability to work onsite in Manila on a shifting schedule.
Location: Manila, Philippines.
Work setup: Onsite.
Shift: Shifting schedule.
Endorsement for validation.
CV review and submission through Workday, together with the required HRI toolkit, FCV, and CV.
Client review.
Submit an updated CV in PDF format highlighting relevant Microsoft Intune architecture and implementation experience.
Include screening notes aligned with the role's technical requirements.
Candidates should disclose any active or recent application with the hiring organization and any active Workday profile to avoid duplicate submissions.