Application Support Engineer

Application Support & Operations

• Provide L2/L3 support for business-critical applications hosted on AWS
• Monitor application performance, troubleshoot issues, and implement fixes
• Conduct root cause analysis (RCA) and maintain incident documentation
• Manage incidents, changes, and problems in alignment with ITIL practices
• Participate in on-call rotations for after-hours support

Technical & Platform Management

• Support applications running on AWS (EC2, RDS, EBS, CloudWatch)
• Write and optimize SQL queries for troubleshooting and data analysis
• Monitor logs, debug issues, and perform performance tuning
• Assist in deployments, releases, and hotfix implementations
• Work with Linux environments and container technologies (e.g., Kubernetes)

Collaboration & Stakeholder Management

• Work closely with development (L3) and support (L1) teams to resolve complex issues
• Collaborate with IT teams and business stakeholders to prioritize and resolve tickets
• Ensure alignment between application support and broader IT operations

Continuous Improvement & Reporting

• Track and report on SLAs and service performance
• Identify improvement opportunities and optimize KPIs
• Maintain documentation of systems, processes, and support activities
• Contribute to change management and digital transformation initiatives

Leadership & Knowledge Sharing

• Provide guidance and mentorship to junior team members
• Share knowledge, best practices, and support team upskilling
• Support training initiatives and documentation creationy67t