Application Support Engineering Associate

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You will have in this role:

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Your Primary Responsibilities:

• Verify analyses performed by team members and implement corrective actions required to prevent recurrence of incidents and production issues.
• Resolve critical application alerts and production incidents in a timely manner, including root cause analysis, business impact assessments, and coordination with development and infrastructure teams.
• Review, maintain, and enhance knowledge articles, operational procedures, support documentation, and runbooks to ensure accuracy and operational readiness.
• Collaborate with business, development, infrastructure, security, and vendor teams to troubleshoot application issues and escalate as required.
• Validate and provide responses to requests for information associated with audits, compliance reviews, and regulatory requirements.
• Execute Disaster Recovery (DR) procedures and validation testing during planned exercises and unplanned outages, providing Business Continuity Management (BCM) evidence as required.
• Identify, develop, and implement automation opportunities to reduce manual effort and improve monitoring, alerting, and operational efficiency.
• Partner with development teams throughout the software development lifecycle to provide operational support input, production readiness reviews, and reliability best practices.
• Execute and support pre-production and production application deployments, vendor application upgrades, and change management activities in accordance with established procedures.
• Provide Enterprise Application Support (EAS) for business-critical applications, ensuring high availability, reliability, performance, and compliance with established service level objectives.
• Utilize Git and Bitbucket for source code management activities, including reviewing repositories, managing branches, analyzing code changes, and supporting deployment processes.
• Leverage Jenkins and CI/CD pipelines to support automated application deployments, release management, environment validation, and operational troubleshooting.
• Monitor application health, investigate system performance issues, analyze logs, and coordinate resolution activities across infrastructure, middleware, database, and development teams.
• Participate in on-call support rotations and incident response activities, including high-severity production incidents and post-incident reviews.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Fosters a culture where honesty and transparency are expected.
• Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
• Collaborates well within and across teams.
• Communicates openly with team members and others.
• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.