Application Support
About the role
You will act as a frontline IT support specialist and process organizer, helping users fix daily tech issues while keeping the company's IT operations running smoothly.
Key responsibilities
Fix basic tech issues (L1 Support): Help users solve basic everyday computer problems, answer questions, and build FAQs for common fixes
AWS Cloud Maintenance & Operations: Monitor and maintain basic AWS infrastructure (EC2, S3, IAM, CloudWatch). Assist in user provisioning, cloud monitoring, and basic cloud environment troubleshooting.
Organize support tickets: Monitor the central IT email inbox, log incoming tech requests, categorize them, and assign them to the right team
Improve processes: Update and clean up IT guides, manuals, and workflows to make the team more efficient
Send updates: Keep employees and managers informed about system maintenance, unexpected downtime, or new software launches
Reports & security audits: Create monthly performance reports and regularly check who has access to which internal systems
About you
3 to 5 years of experience in IT support, business analysis, or system maintenance
Cloud Expertise: Proven hands-on experience with Amazon Web Services (AWS) (IAM access management, EC2 instance monitoring, S3 storage management, and basic cloud operations).
Technical Support: Strong foundation in ITIL processes, service desk operations, incident management, and user access matrix controls.
Communication: Excellent verbal and written communication skills to articulate operational updates to both technical and non-technical stakeholders.
Important Note:
> Please share your resume in word format with richa@helius-tech.com
> Important Note: If this requirement is not a match for you please refer to your friends.
> Interested professionals can reach out to me for Confidential Discussion @ +65- 6950 5535.