Application Support
Salary: RM 6,000 – RM 8,500 per month
About the role
We are looking for an Application Support Engineer to maintain, troubleshoot, and enhance business-critical applications to ensure optimal performance, availability, and reliability. The role involves providing technical support, resolving application incidents, performing root cause analysis, and working closely with development and infrastructure teams to deliver reliable solutions.
Key responsibilities
Monitor, maintain, and support enterprise applications to ensure high availability and performance.
Investigate and resolve application-related incidents, problems, and service requests within agreed SLAs.
Perform root cause analysis and implement permanent fixes to prevent recurring issues.
Collaborate with development teams for bug fixes, enhancements, and deployment activities.
Manage application configurations, patches, and upgrades in production and non-production environments.
Document processes, troubleshooting steps, and technical solutions for knowledge sharing.
Ensure compliance with security and regulatory standards during application maintenance.
Provide on-call support and participate in incident management during critical outages.
About you
Bachelor's Degree in Computer Science, Information Technology, or related field is desired.
Strong understanding of application architecture, development, and deployment methodologies.
Proficiency in SQL and relational databases, such as Oracle and MySQL.
Experience with Linux/Unix environments and scripting, e.g. Shell and Python.
Familiarity with ITIL processes, including Incident Management, Problem Management, and Change Management.
Good analytical and troubleshooting skills.
Experience with Agile methodologies, such as Scrum or Kanban.
Knowledge of Java/.NET applications and middleware technologies.
Understanding of API integrations and web services.
Strong communication and collaboration skills for working with cross-functional teams.