Application Support II
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As part of the global Bertrandt Group, our team of innovators tackles cutting-edge projects across ADAS, Autonomous Driving, Electric Mobility, and Manufacturing Support, transforming complex issues into sustainable, connected solutions.
Job Category: Information Technology
Job Summary: Application Support II role providing Tier 2 support for a portfolio of enterprise applications.
Responsibilities:
- Diagnosing and resolving functional, configuration, access, and integration issues
- Partnering with the IT Service Desk on escalations; coordinating fixes with application owners, vendors, and stakeholders
- Tracking releases and change impacts
- Maintaining knowledge base articles, runbooks, and support documentation; managing provisioning, deprovisioning, and role changes
- Using AI tools responsibly for troubleshooting and documentation; participating in testing and deployments; identifying recurring issue patterns
- Producing clear written handoffs and ticket notes.