Application Support - L3
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Summary
L3 software support engineer (3 contract positions, 6 months extendable) in Atlanta, GA, resolving technical issues escalated from L2, following ticketing workflows by priority/severity, and meeting committed SLAs without needing L4/R&D involvement. Requires about 5 years of experience.
Engineer - Software Support( L3 ) Atlanta, GA Positions:3 Experience Level:5 years Duration: 6 months extendable What You will Do: Responsible for efficiently handling and resolving technical issues which have been passed on by L2. Ensure timely and effective action as per decided work flow basis priority and severity for each ticket. Should ensure maximum issues are resolved without L4/R&D involvement. Should ensure adherence to committed SLA's for each reported issue. Should follow ticketing…