Application Support Lead

Job Title: Application Support Lead Location: New York City, NY Duration: / Term: Contract Experience Desired: 8 Years Job Description: The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams. Key Responsibilities: Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and reporting Coordinate with o…