Application Support Lead

Application Support Lead NYC, NY Only Local Mandatory Areas Application Support Stakeholder Management ITIL Application Support (Onsite Service Lead ) Role SummaryThe Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams. Key Responsibilities Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and r…