Application Support Manager
Job Purpose (1–2-line high level summary of why does the position exist and what value it adds to the organization)
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Ability to Study existing systems, programs, integrate and support various business systems (Container TOS, Non-Container TOS, Logistics TOS, Interfaces, Mobile apps, Other port applications i.e CLMS / HRMS, Audit Compliance for Statutory/Internal/MAAS etc.) Design Solution, Project management and implementation and build collaboration platform and contribute towards port & terminal operations. |
Accountabilities and KPIs (8-10 key activities / decisions for which this role is accountable)
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Key Accountabilities |
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1. |
Review and understand the Scope and define technical requirements of IT systems & Business Applications |
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2. |
Systems Integrations, Process Improvement & Solution architecture. |
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3. |
Design Solution & incorporating system automation, and infrastructures components; system performance optimizations and value engineering. |
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4. |
Identify business applications in the areas of expertise, work with Business Owners, Technology partners and drive the projects to success. |
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5. |
Ensure business value delivery from each of the IT solutions deployed and under deployment. |
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6. |
Coordinate with IT Infrastructure and database associates for system availability |
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7. |
Ensure Project Execution and stake holder Coordination at Local Site. |
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8. |
Schedule and Plan activities with dependencies to identify the technical issues/conflicts |
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9. |
High Level Reports and Documentation |
Experience & Educational Requirements
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EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required) |
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RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required) |
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