Application Support Manager Director

Your key responsibilities will be to:

• Manage a team of contract and permanent support staff, located in United States, Manila and Vienna, to provide a high standard of technical support to the business
• Responsible for stability of production environment by having a holistic view of the environment, focus on proactive management of change, effective incident management and problem resolution.
• Be able to assess the environment, propose (take ownership) and implement solution to maintain and improve the overall health of our systems
• Drive problem resolution through troubleshooting and escalating problems as needed for complex situations
• Establish and maintain relationships with key stakeholders in the businesses and across the Technology team; building relationships with the delivery team, senior management, business and global technology teams
• Ensure the bank's risk, audit, compliance and security frameworks are implemented and followed
• Manage third party vendors and service providers

• Minimum 10 years experience in Information Technology (at least 3 of which include working in the financial industry)
• Solid knowledge of and experience with applications development and support. Proven track record of technology team lead or team management experience including staff development
• Experience managing and supporting mission critical systems in a high pressure environment
• Extensive Vendor management experience
• Experience working with off-shore teams
• Excellent leadership, customer service capabilities and strong communication skills to all levels of management
• Ability to motivate and establish clear directions for the team to follow
• Demonstrated problem solving ability and self motivation
• Ability to quickly establish requirements and ability to work closely with the business to deliver the most appropriate outcome.

Must be a US citizen or Green Card holder

All your information will be kept confidential according to EEO guidelines.