Application Support Manager - Hybrid working
Salary: ฿70,000 – ฿80,000 per month
Location: Bangkok
Salary: Up to 80,000 THB + Good Benefits
Cathcart Technology is partnering with an established international technology and consulting company to find an experienced Application Support Manager to join their team in Bangkok.
This opportunity is ideal for professionals who enjoy leading support teams, solving complex application issues, improving service operations, and working closely with international users and stakeholders in a dynamic environment.
Key Responsibilities
Manage and support a small Application Support team, covering both 1st Tier and 2nd Tier support activities.
Oversee daily support operations, ensuring incidents and service requests are resolved within agreed SLA targets.
Provide 2nd Tier technical support, troubleshooting complex application issues and coordinating with internal teams when required.
Coach, guide, and support 1st Tier team members to improve service quality and operational efficiency.
Monitor ticket management processes, ensuring accurate logging, tracking, escalation, and resolution of issues.
Requirements
Bachelor’s degree in IT, Computer Science, Computer Engineering, or a related field.
Proven experience in Application Support,IT Support, or a similar customer-facing technical support role.
Hands-on experience in 2nd Tier support, incident management, and troubleshooting business applications.
Previous experience in team leadership, mentoring, or managing support staff would be an advantage.
Experience supporting enterprise applications such as ERP, MES or Business system
Strong communication skills in English.
This is an excellent opportunity for Application Support professionals looking to join a well-established organization and further develop their technical and customer support skills. If you're interested, feel free to contact Thunwarat (Gee) at 094-991-0296 to learn more.