Application Support & Master Data Management Specialist

Top 3 Reasons To Join Us

The Job

JOB SUMMARY

Responsible for supporting business application operations, investigating and resolving technical incidents, and managing the quality, accuracy, and consistency of Master Data across SFA/DMS, eB2B, ERP, and related applications. Works closely with Business Users, the Application Team, and vendors to ensure stable system and data operations.

KEY RESPONSIBILITIES

• Analyze, investigate, and resolve application incidents escalated from the L1 support team.
• Perform root cause analysis (RCA) using data, system logs, and SQL queries.
• Manage, maintain, and control Master Data, including customers, products, price lists, promotion programs, and sales routes (Route/MCP).
• Conduct data audits and data cleansing to address data accuracy, completeness, and consistency issues.
• Monitor, analyze, and troubleshoot integration, API, and data synchronization issues across ERP, SFA/DMS, eB2B, and related systems.
• Work with Business Users, the Application Team, and L3 vendors to resolve technical incidents and data-related requests.
• Support releases, UAT, go-live, and hypercare activities, including data validation before and after deployment.
• Provide guidance and knowledge sharing to strengthen the L1 team's troubleshooting capabilities.

Your Skills and Experience

JOB REQUIREMENTS

• Bachelor's degree in Information Technology, Information Systems, or a related field.
• At least 3 years of experience in Application Support, Business Analysis, or Technical Consulting, together with practical experience in Master Data Management or Data Administration.
• Experience with SFA/DMS systems in the fast-moving consumer goods (FMCG) industry.
• Proficiency in SQL Server or Oracle for querying, validating, reconciling, and analyzing data.
• Experience with APIs, system integration, and data synchronization.
• Strong analytical and troubleshooting skills, good customer communication, and a careful, data-oriented mindset.
• Experience with SAP is an advantage.
• English is mandatory: advanced spoken communication and listening skills, with the ability to lead technical meetings and work independently with overseas experts and vendors. Able to read and write technical emails and documentation.

WORKING CONDITIONS

• On-site work at the client's office as required by the project, expected to be 2–3 days per week or as mutually agreed.
• Available to support critical incidents through on-call or escalation procedures.
• Available to provide out-of-hours support during deployments, maintenance, go-live activities, or urgent incidents.

Why You'll Love Working Here

• Competitive salary. Annual performance reviews.
• Good career advancement opportunities
• Opportunity to observe technical knowledge and experience in new field
• Working hours: 44 hours/week