Application Support Officer
About the role
Provide timely support to end users for applications such as the Rider App, order system, and internal operations tools. Investigate and troubleshoot issues reported by users, monitor system usage and performance, and coordinate with IT, warehouse, and operations teams to ensure smooth issue resolution.
Key responsibilities
Provide timely support to end users for applications such as the Rider App, order system, and internal operations tools
Investigate and troubleshoot issues reported by users; escalate to relevant teams when necessary
Monitor system usage, performance, and incidents using dashboards or ticketing tools
Coordinate with IT, warehouse, and operations teams to ensure smooth issue resolution
Maintain user guides, FAQs, and knowledge base documentation
Assist with onboarding or training users on system usage and best practices
Support testing activities after deployments or system changes to ensure readiness
Help identify recurring issues and suggest process or system improvements
About you
Bachelor's degree in Information Technology, Computer Science, or related field
1–3 years of experience in IT support, application support, or end user service roles
Familiarity with logistics operations or Rider/Delivery App usage is an advantage
Basic understanding of how software systems and mobile apps work
Strong service mindset, communication, and problem-solving skills
Willingness to work in shifts or provide support during logistics peak hours if required