Application Support (Oracle/ERP)

Qualifications

• Bachelor’s degree, preferably in Accounting, Financial Accounting, or a related field.

• 2–4 years of experience supporting financial application systems, preferably Oracle/ERP.

• Experience handling operational tickets and coordinating with stakeholders and technical teams.

• Experience using ITSM tools such as ServiceNow, Service Desk Plus, or Jira.

• Strong problem-solving, communication, customer service, and troubleshooting skills; basic SQL is a plus.

Responsibilities

• Provide technical support and troubleshoot Oracle/ERP application issues and user concerns.

• Triage and resolve incidents and service requests through ITSM tools.

• Investigate system errors, data discrepancies, and integration issues; escalate complex concerns as needed.

• Support month-end operations, system availability, and data integrity.

• Monitor SLAs, manage client expectations, and identify service improvement opportunities.