Application Support (Require English Speaking Skill)
JOB PURPOSE
The IT Application Support Engineer is responsible for providing technical assistance, troubleshooting, and maintenance for business applications across the organization. This role ensures smooth operation of software systems, supports end-users, and collaborates with IT teams and external vendors to enhance application performance and reliability.
CORE RESPONSIBILITIES
Application support and troubleshooting
First level support for core application e.g. CargoWise , NetSuite , WMS
Diagnose and resolve application Tickets within IT SLA Log, track, and manage incidents through to resolution
Escalate complex issues to vendors or internal technical teams when required
User Assistance
Response to user inquiries and requests in a timely manner
Deliver training and guidance to end-users on application functionality
System Maintenance
Monitor application health, logs and performance
Apply patches , updates and configuration changes as required
Ensure integrations and scheduled jobs are running correctly
Ensure compliance with IT Regulation and IT Operation standard
Collaboration and Continual Improvement
Work closely with team to resolve cross-functional issues
Participate in application testing, upgrades and deployment projects
Identity opportunities to improve and optimize application usage
Vendor Coordination
Work with external vendors to resolve application issues
Follow up on tickets and ensure timely resolution
Validate fixes and ensure quality of service delivery
Data Accuracy & Issue Analysis
Investigate data inconsistencies across systems
Perform root cause analysis on recurring issues
Ensure data integrity between applications
Documentation & Knowledge Management
Maintain documentation for: Known issues and resolutions, Application processes and workflows, Contribute to knowledge base and support procedures.
QUALIFICATION
Bachelor’s degree in computer science , information technology or related field
Proven experience in application support , IT Helpdesk or System administration
Strong knowledge of enterprise application e.g. ERP , WMS , TMS or similar
Understanding of ITIL Process and service management practices
Excellent problem-solving , communication and documentation skills
Experience with cloud-based application and SAAS platforms
Familiarity with Microsoft 365
REQUIRED SKILLS
Customer service orientation and collaboration mindset
Ability to manage multiple priorities jobs
Fluent in Thai and English both writing and speaking
Project management
Ability to work cross-functionally (IT, Finance, Operations, HR)
Experience with NetSuite, CargoWise, or similar systems