Application Support (SailPoint & IAM) | Bank

Responsibilities

• Provide Level 2 support for SailPoint IGA, including troubleshooting access management requests, incidents, workflows, jobs, and integrations within agreed SLAs.

• Monitor SailPoint platform health, connectors, provisioning, identity synchronization, and account aggregation processes to maintain service stability.

• Perform root cause analysis and implement corrective actions for recurring incidents, platform issues, and integration failures.

• Support SailPoint upgrades, patches, releases, audits, compliance reviews, and regulatory reporting requirements.

• Coordinate with business users, vendors, and Level 3 technical teams on issue resolution, escalations, documentation, and continuous process improvement.

Requirements

• 3–5 years of hands-on experience supporting SailPoint IAM/IGA platforms, including provisioning, deprovisioning, access governance, certifications, and role management.

• Experience supporting SailPoint connectors, integrations, application onboarding, account aggregation, and identity synchronization.

• Application support experience within the Corporate Banking or Financial Services industry.

• Good understanding of access governance, security controls, compliance requirements, and audit processes.

• SailPoint certification and experience with SailPoint platform upgrades or patch deployments are advantageous.
  

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