Application Support Specialist (Data Specialist)
You will provide mission critical support for proprietary trading applications in a dynamic trading environment. You will perform technical troubleshooting and engineering work, including software deployment, software configuration, and system monitoring. You will maintain and enhance internal scripting and scraping tools, including HTML parsing, regex and JSONPath data extraction, and front-end troubleshooting. You will provide support for proprietary trading systems deployed across a multi-platform production environment and resolve issues affecting mission critical trading applications during trading operations. You will work alongside highly skilled colleagues such as Software Developers and Traders, constantly facing new technical challenges.
Responsibilities
- Deliver flawless production support, software deployment and configuration, and proactive monitoring to anticipate and avoid issues before they occur
- Maintain and enhance internal scripting/scraping tools, including HTML parsing, regex/JSONPath data extraction, and front-end troubleshooting
- Provide support for proprietary trading systems deployed across a multi-platform production environment
- Provide technical support during trading operations to resolve issues affecting mission critical trading applications
Requirements
- 3 to 5 years working in an application support or development role
- Knowledge of networking fundamentals (multicast, TCP, routing)
- Experience working in Linux and/or Windows environments
- Strong analytical and problem-solving skills
- Working knowledge of HTML, CSS, JavaScript and common front-end concepts
- Ability to write, test and troubleshoot regular expressions (regex) for parsing, validation and data extraction
- Familiarity with browser developer tools, DOM inspection and web page structure to support scripting/scraping tools
- Working knowledge of JSONPath expressions, API integrations and Docker containers
- A client-focused, service-minded approach and a strong sense of urgency
- The ability to learn quickly and a passion for new technologies
- Excellent written and verbal communication skills
- Ability to handle high pressure and time constraints with composure
- Strong organizational skills, including the ability to effectively plan and prioritize
- Availability to work multiple schedules on a rotation (nights / early mornings) if needed
Benefits
- Industry leading benefits package and perks
- Employee well-being and work-life balance focus
- Community initiatives, volunteer program and opportunities for giving back