Application Support Specialist - English Required

Responsibilities:

• Serve as the escalation point for data processing and analytics issues.
• Act as the technical liaison between customers, Engineering, and Data Analytics.
• Mentor Support Analysts (Level 1 and Level 2).
• Provide technical feedback on team-designed solutions.
• Maintain customer satisfaction by resolving problems within SLA requirements.
• Work weekends as part of a shift assignment or on-call rotation.
• Identify, diagnose, and troubleshoot complex issues involving SQL, Shell Scripts, proprietary data processes, AWS logs, Python notebooks, Bit Bucket change controls, and Java applications.
• Resolve data processing interruptions preventing end-user access.
• Communicate effectively and maintain positive relationships with all customers.
• Collaborate with cross-functional teams for seamless system integration.
• Ensure prompt action on tickets by documenting and identifying automation opportunities.
• Continuously improve processes, techniques, tools, and customer outcomes.
• Stay updated on changes to company products, tools, and processes
• Willingness to work flexible shifts as needed to support team coverage and business continuity.

Qualifications:

• 5 – 8 years of hands-on SQL Operations experience.
• 3 – 5 years of hands-on Unix Operations experience.
• 3 – 5 years of hands-on Application-Level Support.
• Bachelor's degree in Computer Science or related field preferred.
• Experience working with data automation tools.
• Experience with popular T&E or financial systems is a plus.
• Good interpersonal and presentation skills.
• Experience with cloud technologies such as AWS, Databricks and Postgres SQL is a strong plus.
• Experience with Git Bash and Bit Bucket perfered as well