Application Support Specialist, Halifax

Irving Shipbuilding is one of the most modern shipyards in North America, defined by its pace and appetite for change. Irving Shipbuilding is building more than 20 Arctic and Offshore Patrol Ships and River-Class Destroyers as part of the largest and most complex shipbuilding initiative in Canadian history. If you’re curious and motivated by a fast-moving environment and want to contribute to building ships with state-of-the-art naval technology this opportunity is for you.

The Application Support Specialist is responsible to support and maintain a variety of Enterprise applications and platforms. You will be the main point of contact for technical expertise and support of solutions. You will triage issues to internal support, vendors, or partners to ensure the solutions are operating effectively.

Now is your chance to join our team to make a lasting impact as an Application Support Specialist.

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

This position requires full-time on-site presence

• Participate in technical discussions for configuration, testing, and operations of our platform solutions

• Ensure compliance to daily management checklist for operational effectiveness

• Provide 'go live' and post 'go live' support for project and solution in general

• Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions

• Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis

• Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes

• Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems

• Monitor application vendor service level agreements and report for non-performance

• Update key performance indicators for platforms on a weekly basis

• Review and keep knowledge management articles updated

• Support the Delivery/Project managers regarding solutions

• Participate in on call support for 24X 7 operations

• Education Required: A university degree, college diploma or a related discipline

• 0-2 years of experience

• Technically inclined, process oriented and driven by natural curiosity

• Passionate about technology

• Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service

• A practiced communicator with strong verbal, written, and interpersonal skills

Bonus:

Experience with the following:

• SQL

• SSIS, webMethods, & Synapse

• PowerBI

• JIRA & ADO

• Certification in Microsoft Azure Fundamental, IT Infrastructure Library (ITIL), Google IT Support Professional, Professional Automation Developer Associate