Application Support Specialist
Summary
Provides 24/7 technical support for live applications, platforms, and gateways: monitoring, troubleshooting, incident resolution per SLA, backups, and reporting. Core stack is Linux/Unix shell scripting, PHP, MySQL/Postgres/Mongo, Apache/Nginx, and monitoring tools like Nagios and Cacti, on-site in Bonifacio Global City.
GENERAL RESPONSIBILITIES:
The Application Support Specialist is responsible for providing necessary technical support relating to various applications, system-level software, compilers, and other general computing applications. They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.
DUTIES AND RESPONSIBILITIES:
Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of all live services, platforms, and gateways.
Initiates functional testing for critical services as part of monitoring.
Corrects errors if any and modifies the existing software.
Upgrade interfaces by updating the hardware for better performance of the system.
Undergo a detailed study of the existing system and recommend installation or upgrade of a new system.
Ensure that service incidents should be acknowledged, resolved, or escalated according to Service Level Agreement (SLA). Perform follow-ups until resolution.
Acknowledge all business and customer requests and concerns and provide results in a timely manner.
Supports monthly backup and clean-up of logs.
Prepares and generates reports and statistics for live services upon request.
Ensures that daily reports and stats (email, web tool, SMS, etc.) are working perfectly.
Other job-related activities that may be assigned from time to time.
JOB SPECIFICATIONS:
Education – College graduate in Information Technology preferred or an equivalent of education plus experience / Computer Engineering / Computer Programming with specific application / Computer Software Engineering / Computer Software Technology
Related Work Experience – At least 1-2 years of working experience. Experience in the Telco industry is a plus
Knowledge
Knowledgeable in Unix/Linux shell scripting and basic PHP programming
Databases: MySQL/Postgres/Mongo queries
Linux Services: Apache / Nginx / PHP / Perl / Database
Must be familiar with network and system security
Must be knowledgeable in Monitoring tools (Nagios / Cacti)
Ability to troubleshoot system and network problems in Linux/Unix