Application Support Specialist

Join Us as an Application Support Specialist at Potter Global Technologies

At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.

Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.

As an Applications Support Specialist, you will provide technical support for business applications used across office and manufacturing operations, ensuring employees have the tools and access they need to work efficiently. In this role, you will troubleshoot software issues, assist users with application access and functionality, and partner with external support providers to resolve more complex technical challenges. Success in this position requires strong problem-solving abilities, effective communication skills, and a commitment to delivering exceptional customer service and support. Ready to make an impact? Apply now and help support the technology that keeps our business running smoothly.

What You’ll Do

• Provide end-user support for business-critical applications, including Microsoft 365, SolidWorks, customer relationship management (CRM) systems, DocuWare, Epicor, and applications hosted through Internet Information Services (IIS), ensuring a seamless user experience across the organization.
• Research, diagnose, and resolve application-related issues, collaborating with internal IT teams and external support providers to deliver timely and effective solutions.
• Assist users with remote access, application connectivity, and system access challenges to minimize downtime and maximize productivity.
• Support software running on handheld devices, including barcode scanners used within manufacturing environments, to ensure operational continuity.
• Communicate technical concepts, troubleshooting steps, and resolutions in a clear and user-friendly manner to individuals with varying levels of technical expertise.
• Maintain accurate documentation of support requests, troubleshooting activities, resolutions, and recurring issues to enhance support efficiency and strengthen the organization's knowledge base.
• Effectively prioritize support requests and assigned tasks based on business impact, urgency, and established deadlines.
• Proactively keep managers and end users informed of progress, service interruptions, and any issues that may impact timelines or business operations.
• Handle sensitive documents and confidential information with a high level of discretion and in accordance with company policies and compliance requirements.
• Take on additional responsibilities as needed to support team goals and project milestones.