Application Support Specialist (Report)
Posted Updated
Responsibilities :
- Provide clear, timely, and professional communication to internal customers regarding their tickets
- Collaborate with senior team members and other support teams to identify defects and assess user impact
- Learn and understand new functionality implemented in monthly releases
- Identify opportunities for continuous improvement
- Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)
- Participate daily in required team and support group meetings
Required Skills:
- 5 years of IT experience
- Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required
- Proficient with Microsoft Office (Word, Outlook, Excel)
- Experience with Guidewire Suite
- Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
- Ability to think creatively and "outside the box”
- Experience writing clear technical "how-to” guides
Preferred Skills:
- 1–3 years of insurance industry experience (preferred)
- Experience conducting user access reviews (preferred)
- Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus
Required Skills:
- 5 years of IT experience
- Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required
- Proficient with Microsoft Office (Word, Outlook, Excel)
- Experience with Guidewire Suite
- Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
- Ability to think creatively and "outside the box”
- Experience writing clear technical "how-to” guides