Application Support Specialist
We are currently seeking an Information Technology Specialist to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
As an Application Support Specialist, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.
- Provide hands-on technical support to hotel teams, resolving software-related issues promptly and efficiently.
- Collaborate with the IT team to implement, maintain, and troubleshoot network and system infrastructure.
- Monitor and respond to IT service requests, adhering to service level agreements and providing excellent customer service.
- Assist in user training and documentation to ensure proficient technology usage by hotel staff.
- Contribute to IT projects, upgrades, and enhancements, ensuring successful implementation and minimal disruption to operations.
- Maintain accurate IT inventory records and assist in the procurement of hardware and software resources.
- Stay up to date with the latest IT trends, providing recommendations for technology improvements and optimizations.
- Must have > Hands-on experience working in a hotel environment, preferably in Front Office Operations.
- Good to have > Practical experience using EMMA and a strong understanding of RHG operational processes.
- Good understanding of hotel systems, applications, and workflows, with the ability to support operational users.
- Experience providing end-user support, training, or system guidance within a hospitality environment.
- Strong problem-solving skills and the ability to investigate and resolve system-related issues.
- Excellent communication skills with a service-oriented and customer-focused approach.
- Ability to translate technical concepts into clear, user-friendly guidance for hotel teams.
- Proactive, adaptable, and comfortable working with new technologies and system enhancements.
- Strong organizational skills and ability to manage multiple priorities in a fast-paced hotel environment.
- Knowledge of Microsoft Windows and Microsoft 365 applications.
- Native-level Turkish and professional working proficiency in English, both written and spoken.