Application Support Specialist

We are currently seeking an Information Technology Specialist to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As an Information Technology Specialist, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.

• Provide hands-on technical support to hotel teams, resolving hardware and software-related issues promptly and efficiently.
• Collaborate with the IT team to implement, maintain, and troubleshoot network and system infrastructure.
• Monitor and respond to IT service requests, adhering to service level agreements and providing excellent customer service.
• Support the installation and configuration of new hardware, software, and peripheral devices.
• Assist in user training and documentation to ensure proficient technology usage by hotel staff.
• Contribute to IT projects, upgrades, and enhancements, ensuring successful implementation and minimal disruption to operations.
• Maintain accurate IT inventory records and assist in the procurement of hardware and software resources.
• Stay up to date with the latest IT trends, providing recommendations for technology improvements and optimizations.

• Proven IT support and troubleshooting experience.
• Excellent problem-solving skills for complex technical issues.
• Strong communication and customer-centric interpersonal skills.
• Proactive, adaptable, and eager to embrace new technologies.
• Collaborative team player with strong organizational skills.
• Familiarity with network infrastructure, hardware, and software systems.
• Knowledge of Microsoft Windows operating systems and Office applications.
• Basic understanding of IT security principles and best practices.