Application Support Specialist – SQL & Integrations
Salary: $80,000 – $90,000 per year
About us
PawsApp, part of VetXtend, is a fast-growing veterinary technology business supporting over 1,100 veterinary practices across Australia and New Zealand. We develop innovative software solutions that help veterinary practices improve efficiency, streamline operations and deliver better client experiences.
About the role
This is an exciting opportunity for someone who enjoys investigating technical challenges, solving problems and working with customers. You will play a key role in ensuring our software platform and third-party integrations operate smoothly, helping veterinary practices get the most out of our technology. Working closely with our customer operations, onboarding and development teams, you will investigate technical issues, troubleshoot database and integration problems, and help improve the overall reliability of our platform.
Key responsibilities
Investigating and resolving software, database and integration issues
Using SQL queries to analyse data, troubleshoot problems and identify discrepancies
Managing technical support tickets and escalating complex issues to developers
Supporting the technical onboarding and configuration of new veterinary practices
Troubleshooting integrations with veterinary Practice Management Information Systems (PIMS) and third-party software
Providing clear, professional technical assistance to customers
Working with internal teams and external software providers to resolve technical issues
Identifying recurring problems and recommending improvements
Maintaining technical documentation and contributing to better support processes
About you
Minimum 2 years' experience in application support, technical support or software troubleshooting
Strong SQL skills, including writing queries, joining tables and investigating data issues
Excellent analytical and problem-solving abilities
Strong communication skills and a customer-focused approach
Ability to investigate technical issues independently and manage multiple priorities
Experience working with ticketing systems and technical escalations
Experience troubleshooting APIs and software integrations
Experience with SaaS platforms or cloud-based applications
Familiarity with application logs and debugging tools