Application Support
Posted
Summary
Application Production Support engineer keeping critical business applications stable and performant in production: incident/problem/change management under ITIL, deployments and CI/CD releases, monitoring and observability (Dynatrace, Grafana, Prometheus, ELK), on-call rotations, and troubleshooting on JBoss/OpenShift/Kubernetes stacks.
ABOUT WELVAART
On a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.
With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of evolution. Our management team guarantees an empathetic and present leadership that will provide superior technological engagement and delivery to our clients' projects and products.
Project
Support and maintenance of critical business applications in production environments, ensuring high levels of availability, stability and performance. The role is part of the Application Production Support team and focuses on incident management, monitoring, deployments, observability and continuous service improvement. The consultant will work closely with Development, Infrastructure and external providers to guarantee service continuity while promoting ITIL and DevOps best practices.
Role
Monitor and maintain production applications
Ensure application availability, stability and performance
Participate in incident management, Situation Rooms and Root Cause Analysis activities
Identify recurring incidents and propose corrective actions
Contribute to long-term problem resolution initiatives
Execute deployments, releases and change requests
Follow ITIL and DevOps processes and procedures
Troubleshoot and resolve production issues impacting business operations
Participate in on-call support rotations
Act as the main point of contact for Development teams regarding production incidents
Collaborate with Scrum teams to improve application platforms
Implement upgrades, patches and new functionalities
Maintain operational documentation and troubleshooting guides
Promote knowledge sharing and operational best practices
Implement and optimize monitoring and observability solutions
Support the adoption of observability practices and proactive monitoring
Contribute to continuous improvement initiatives
We are looking for
+6 years of experience in Application Support or Production Support environments
Experience supporting critical applications in enterprise environments
Strong knowledge of incident, problem and change management
Strong experience with ITIL governance and service management
Experience working in production environments with SLA commitments
Experience with DevOps practices and CI/CD pipelines
Experience with monitoring and observability platforms
Experience participating in on-call support activities
Strong troubleshooting and root cause analysis capabilities
Experience collaborating with Development and Infrastructure teams
Strong focus on service quality, operational excellence and continuous improvement
Technical Skills
RedHat JBoss EAP
Java Troubleshooting
Heap Dump Analysis and Thread Dump Analysis
OpenShift and Kubernetes
Cloud Platforms
API Gateway Integration, RHEL Linux Administration
Dynatrace, Grafana, Prometheus, ELK Stack
GitLab, Jenkins, ArgoCD, Ansible, Terraform
Microsoft SQL Server, PostgreSQL
ITIL, ncident Management and Change Management
What you can discover with us?
Be part of a tech start-up
Different scopes of project in different sectors
Structure of fairness and equity salary (Consultant Profile)
Training & Certification
Career Path management
More than 30 Partnerships
Welvaart Ambassador Program
Send your resume: ---@---
https://halike.welvaart.io/careers/208/
On a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.
With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of evolution. Our management team guarantees an empathetic and present leadership that will provide superior technological engagement and delivery to our clients' projects and products.
Project
Support and maintenance of critical business applications in production environments, ensuring high levels of availability, stability and performance. The role is part of the Application Production Support team and focuses on incident management, monitoring, deployments, observability and continuous service improvement. The consultant will work closely with Development, Infrastructure and external providers to guarantee service continuity while promoting ITIL and DevOps best practices.
Role
Monitor and maintain production applications
Ensure application availability, stability and performance
Participate in incident management, Situation Rooms and Root Cause Analysis activities
Identify recurring incidents and propose corrective actions
Contribute to long-term problem resolution initiatives
Execute deployments, releases and change requests
Follow ITIL and DevOps processes and procedures
Troubleshoot and resolve production issues impacting business operations
Participate in on-call support rotations
Act as the main point of contact for Development teams regarding production incidents
Collaborate with Scrum teams to improve application platforms
Implement upgrades, patches and new functionalities
Maintain operational documentation and troubleshooting guides
Promote knowledge sharing and operational best practices
Implement and optimize monitoring and observability solutions
Support the adoption of observability practices and proactive monitoring
Contribute to continuous improvement initiatives
We are looking for
+6 years of experience in Application Support or Production Support environments
Experience supporting critical applications in enterprise environments
Strong knowledge of incident, problem and change management
Strong experience with ITIL governance and service management
Experience working in production environments with SLA commitments
Experience with DevOps practices and CI/CD pipelines
Experience with monitoring and observability platforms
Experience participating in on-call support activities
Strong troubleshooting and root cause analysis capabilities
Experience collaborating with Development and Infrastructure teams
Strong focus on service quality, operational excellence and continuous improvement
Technical Skills
RedHat JBoss EAP
Java Troubleshooting
Heap Dump Analysis and Thread Dump Analysis
OpenShift and Kubernetes
Cloud Platforms
API Gateway Integration, RHEL Linux Administration
Dynatrace, Grafana, Prometheus, ELK Stack
GitLab, Jenkins, ArgoCD, Ansible, Terraform
Microsoft SQL Server, PostgreSQL
ITIL, ncident Management and Change Management
What you can discover with us?
Be part of a tech start-up
Different scopes of project in different sectors
Structure of fairness and equity salary (Consultant Profile)
Training & Certification
Career Path management
More than 30 Partnerships
Welvaart Ambassador Program
Send your resume: ---@---
https://halike.welvaart.io/careers/208/