Application / System Analyst (On-Site Only)

JOB SUMMARY: Application / Systems Analyst are responsible for in-depth knowledge of the Systems, software and are the primary liaison between user community and the application. They conduct regular day-to-day communications, review software, and exhibit a deep understanding of the business operations and works with Team(s), Group Operations, and end users.

DUTIES & RESPONSIBILITIES:

• Provides support to end users and participates in training, process improvement and quality assurance initiatives; provides new and ongoing application training.
• Configures, modifies, tests, implements, maintains and supports applications software.
• Develops thorough application knowledge within specific areas of focus.
• Write and maintain system documentation.
• Document changes to baseline requirements through standard change control process.
• Document software test plans, technical requirements, release notes, user and training guidelines and other materials.
• Perform end user and application support functions including problem solving and resolution of application function defects.
• Provide systems and application training.
• Identify opportunities for process improvements and provide analysis and propose change and communicate strategies.
• Knowledgeable in QoS and VoIP technologies. Experience with Avaya IP Office.
• Plans and Performs the deployment, configuration, removal and management of phones and their interface with various call handlers and Avaya related applications such as XIMA and Chronicall.
• Strong understanding of active directory (AD), group policies and domain administration.
• Due to the responsibilities of the position, may be required to work beyond your regularly scheduled hours.
• On-Call responsibilities.
• Occasional travel required.
• Other duties as assigned.
• May be exposed to hazardous drugs.
• Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.