Application/System Engineer II (新竹)

Job Summary:

Manage all service and application related operations, provide Nordson EPS( Fluid dispensing, Conformal coating, Plasma treatment and Select soldering) applications supports to customers and distributors in Taiwan so as to ensure that systems are providing the results that our customers expect.

Essential Job Duties and Responsibilities:

• Coordinate technical staff operations to ensure proper resolution of company/customer problems
• Provide hands on training to technical staff to ensure a competent and effective workforce
• Liaise with Business managers and other departmental heads to develop tactical plans for the delivery of professional services
• Collaborate with sales team for new opportunities, evaluations, and application support.
• Work closely and directly with Nordson Top customers and ensure that we maximise our good will.
• Manage distributors, establish contacts and develop strong relationships with distributors through regular visits and contact.
• Maintain up to date information through the CRM system and provide feedback to management, including reports on equipment, parts and service failures.
• Manage escalations in General Service Tickets in C4C and if necessary, liaise with the factory for speedy resolution
• Responsible for all Nordson EPS applications supports and providing expert applications advices to our distributors and customers
• Understand customers' application requirements, develop suitable process recipes and make appropriate recommendations to achieve their desired outcomes
• Conduct all type of Nordson EPS applications and equipment demonstrations in the applications lab. Generating applications reports in support of pre and post sales activities.
• Interface with customers in a professional manner to understand their applications issues and make appropriate applications related recommendations to fulfill their needs
• Conduct Nordson EPS related applications and equipment training both in-house and on-site at customer locations
• Deliver technical presentations at customer sites, trade shows, private road shows and technical symposiums

Education and Experience:

• Minimum Bachelor of Engineering in Electrical/Electronics, Mechanical or Materials Engineering
• 5 - 8 years experience in the semiconductor industry with knowledge in semiconductor fluid dispensing preferred.
• Process engineering experience in semiconductor packaging or wafer level packaging environment would be highly valued
• Additional training and/or experience should include managerial experience in the manufacturing environment, specifically in a related industry.

Preferred Skills and Abilities:

• Ability to mentor, guide and manage a team with diverse background and capabilities.
• Analytical mind and ability to consider the big picture
• Confident communicator - work closely with high level customers and present to large audiences
• Ability to work independently and remotely
• Results driven and a self-starter
• Team player who is unafraid to proactively draw on various resources in the organization to achieve objectives