Applications & Customer Solutions Manager
Applications & Customer Solutions Manager – Antec Controls
We are seeking a forward-thinking, business-minded Applications & Customer Solutions Manager to lead a team of Applications Engineers in a dynamic HVAC manufacturing environment spanning both mechanical equipment and HVAC controls.
This role is less about being the technical expert in the room and more about leading the team that is. Your focus will be on strategy, systems, and business outcomes — improving how the team works, connecting applications with the rest of the business, and building a culture of accountability and continuous improvement.
Key Duties and Responsibilities:
Lead, mentor, and develop a team of Applications Engineers, setting clear expectations and removing obstacles to their success
Ensure customers receive accurate, timely, and professional support
Build and refine the systems, workflows, and tools the team uses to manage pre-sale and post-sale support
Identify opportunities to increase efficiency, reduce response times, and improve customer satisfaction through better process design
Align applications processes and systems with the broader business, including sales, product development, and operations
Use data and feedback from the field to inform decisions and influence product and business strategy
Champion a culture where the team takes ownership of customer outcomes, communicates candidly, and continuously improves
Coach the team on navigating difficult customer conversations with professionalism and clarity
Continuously improve training materials, onboarding, and delivery methods across the team
Represent applications in cross-departmental planning and decision-making, bringing a business lens to technical conversations
Support various Antec Controls departments with process, systems, and customer-facing initiatives
The ideal candidate for this position will have:
A College Diploma or University Degree in Business, Engineering, or a related field (equivalent experience considered)
Minimum 2 years of experience in a leadership role, ideally improving business systems, processes, or team performance within a technical, manufacturing, or customer-facing environment
A forward-thinking, strategic mindset with the ability to see across departments and connect the dots for the business
Strong business acumen and a genuine drive to grow the team and the company's success
Confidence navigating challenging conversations and resolving issues with professionalism and clarity
A passion for representing the company as a strong ambassador of the brand in every interaction
A continuous improvement mindset, with the ability to enhance processes, tools, and team effectiveness
Willingness to travel up to 20% of the time
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