Applications Engineer
The Company
Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We’re more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas, and be yourself.
Job Purpose
This position is responsible to provide technical customer support through task assigned processes using updates, testing, QA (quality assurance) and diagnosing the root cause of problems by troubleshooting to ensure product functionality is optimised.
Travel Requirements
< 15%
Job Duties and Responsibilities
Each day will present you with new challenges and opportunities to test and grow your skills. As an Applications Engineer with MTS, you’ll be responsible for but not limited to:
o Provides technical customer support through task assigned processes using updates, testing and QA methods to ensure product functionality.
o Diagnose root cause of problems, troubleshoot and issues/repairs within SLA (Service Level Agreement) timeframes.
o Day time support telephone – resolves system issues effectively and efficiently to ensure functionality as soon as practicable.
o Successfully connect to client site to verify and reproduce the problem to diagnose root cause.
o Opens and completes support tickets as required whenever the issue requires action, code changes or consumes more than thirty (30) minutes of support time.
o Identify and develop customisation need such as reports per customer requirements.
o Documents the functionality clearly and concisely.
o Ad hoc projects as required.
o Provide support to other members of the customer services team.
o Effective, efficient and accurate use of business systems including but not limited to SharePoint, Corporate Traveller and expense reporting.
o Collaborates and communicates across business units within MTS to achieve goals and objectives.
o Complies with corporate Customer Support processes.
o To maintain compliance to all legislative, MTS and customer site policies, rules and requirements.
o Reinforce awareness and demonstrate commitment that safety is our top priority and “zero accidents” is achievable.
Required Skills
o Tertiary qualification in IT or related field.
o Advanced computer skills with knowledge of computing languages such as C, C++, SQL and/or scripting languages.
o Knowledge of mining operations preferred.