Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington’s leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services.

NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position.

Your Career Pathway with NEW Health

We create pathways for career growth within NEW Health. To support this, we provide all employees with monthly paid training and additionally offer tuition reimbursement and one-on-one career planning. There are many paths to grow your career within NEW Health; here are some examples:

Front Desk -> Medical Assistant Apprentice -> Certified Medical Assistant -> Assistant Operations Manager -> Clinic Operations Manager

Dental Assistant Trainee -> Dental Assistant -> Assistant Operations Manager ->

Care Coordination Manager

Pharmacy Assistant -> Pharmacy Technician Apprentice -> Pharmacy Technician -> 340B Specialist

Benefits with You and Your Family in Mind

• Up to three weeks of paid time off your first year plus nine paid holidays
• Free Life Flight membership for your family
• No-cost medical, dental, and vision insurance for employees
• Health Savings Account and Flexible Spending Account options
• 401(k) plan with matching contribution

• Continuing education, license, and tuition reimbursement opportunities

The above list is not inclusive of all full-time employee benefits and is dependent upon eligibility criteria.

Purpose of Job:

Improve the overall health of the communities we serve by maintaining the electronic record systems, providing related training and related technical support.

Essential Duties and Responsibilities:

• Serves as primary support for NEW Health applications and associated peripherals.
• Reviews application release notes, tests functionality changes, communicates impact to affected parties, and provides recommendations related to upgrade processes.
• Tests new application processes and procedures, redesigns, implements, monitors, evaluates and reports on improvements.
• Maintains history of completed electronic record systems staff trainings.
• Collaborates with NEW Health IT staff and University Staff, end users, and vendor support to resolve issues.
• Develops and maintains application documentation in IT department knowledgebase.
• Performs and/or coordinates application maintenance with vendors.
• Works collaboratively with administrative staff and committees to enhance application systems and promote workflow adoption.
• Works directly with providers & medical staff and University Staff trainers to gather content, design, customize and modify documents, templates and workflows utilized in applications.
• Remains current with standards of primary health care practices.
• Maintains application compliance in accordance with state and federal regulations.
• Ensures HIPAA compliance regarding patient information in clinical department work areas.
• Assures compliance with relevant state & federal records regulations through research and consultation with appropriate agencies, including a full working knowledge of requirements for release & disclosure of personal health information and HIPAA regulations.
• Performs other duties as assigned.
• Analysts may specialize in clinical applications, business applications, or both as needed:
  • Clinical Applications include Medical, Dental, and Pharmacy applications.
  • Business Applications include IT, HR, Training, Finance, Communications, and other operational applications.
• Travel may be required.