Applications Support Engineer - Oman
Job Title: Industrial Applications Support Engineer
Job Summary: We are seeking an experienced L2 Industrial Applications Support Engineer to provide operational and technical support for business-critical petroleum and industrial applications. The role is responsible for application troubleshooting, incident and request resolution, user support, application administration, deployments, upgrades, and vendor coordination, while ensuring application availability and reliability.
Key Applications
· AVEVA PI System / PI Vision
· GE Digital APM / Meridium
· AspenTech applications
· Hexagon SmartPlant applications
· LabWare LIMS
· Other petroleum, engineering, and industrial applications
Experience with all platforms is preferred; strong hands-on experience with several of the above applications is essential.
Key Responsibilities:
· Provide L2 application support and troubleshooting for petroleum and industrial
applications.
· Manage application-related incidents and service requests within agreed SLAs.
· Troubleshoot application, client, server, connectivity, access, and performance
issues.
· Perform application installation, configuration, upgrades, patches, and
deployments.
· Support application access, Active Directory groups, service accounts, certificates,
and licenses.
· Support applications delivered through Citrix and VDI environments.
· Perform application health checks following server patching, maintenance, outages,
and changes.
· Support Change Management activities including implementation, testing,
validation, and rollback.
· Assist application SMEs and business users during UAT and application releases.
· Coordinate complex issues with infrastructure, cybersecurity, database teams,
SMEs, and third-party vendors.
· Investigate recurring incidents, contribute to Root Cause Analysis (RCA), and
implement appropriate workarounds.
· Maintain application SOPs, technical documentation, troubleshooting guides, and
Knowledge Base articles.
· Participate in maintenance activities and on-call support for critical/P1 incidents
when require
Technical Requirements
· Bachelor's degree in Computer Science, IT, Engineering, or a related discipline.
· 3-6 years of experience in Application Support, Production Support, or a similar
technical role.
· Hands-on experience with several of: AVEVA PI / PI Vision, GE APM
/ Meridium, AspenTech, SmartPlant, and LabWare LIMS.
· Experience supporting applications in Oil & Gas, Petroleum, Energy, or Industrial
environments is highly preferred.
· Good knowledge of Windows Server, Active Directory, SQL/databases, Citrix/VDI,
application and Windows logs, certificates, service accounts, client/server
architecture, and basic network troubleshooting.
· Knowledge of PowerShell, SCCM, IIS, APIs, or application monitoring tools is an
advantage.
IT Service Management Knowledge
· Incident Management
· Service Request Management
· Problem Management
· Change Management
· Root Cause Analysis
· SLA Management
· Knowledge Management
Skills
ITIL knowledge or certification is preferred.
Key Competencies
· Strong troubleshooting and analytical skills.
· Good communication and customer-support skills.
· Ability to coordinate with multiple technical teams and application vendors.
· Ability to manage multiple incidents and requests based on priority and business
impact.
· Strong technical documentation skills.
· Ability to work independently and escalate appropriately.
· Strong attention to detail when supporting production environments.
Preferred Profile
A hands-on L2 Application Support Engineer with experience supporting petroleum or industrial applications, particularly AVEVA PI, GE APM/Meridium, AspenTech, SmartPlant, and/or LabWare LIMS, who can independently troubleshoot issues while coordinating more complex problems with SMEs and vendors.