Applications Support Intermediate Analyst (Officer)
Posted Updated
Summary
Production support analyst in Citi's Technology Support team in Sydney, keeping banking applications available day to day, communicating issues and status to the business, partnering with North America colleagues for 24x7 coverage, and building tools to improve support operations.
Role / Position Overview We are looking for a production support analyst within the Citi Technology Support organization. This team manages the day-to-day availability of the applications and ensures issues or status updates are accurately communicated to business. The analyst will be working closely with colleagues in NAM region to ensure seamless 24 x 7 support of our applications. The analyst is also expected to build and enhance technical tools to help improve support operations. The incumb…